Insightful has unveiled new details about its quality assurance for call centers software that enables data-rich, systematic QA NEW YORK CITY, NEW YORK / ACCESS ...

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AKRON, Ohio (WJW) — Charter Communications, which goes by the trade name Spectrum, is expected to close its call center in Akron this spring, impacting more than 250 employees. According to a ...

The spokesperson said employees can choose to transfer to the company's other sales call centers or apply for other roles within the company and will become eligible to receive relocation benefits.

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Vertical Growth, Geographic Expansion, Industry Recognition and Transformative Technologies Drive Unprecedented Success ...

Employees of a U.S. Department of Agriculture research center in south-central Nebraska were laid off last week as part of a Trump administration effort to reduce the size of government.

On top of all this, the best call center solutions can also be distributed for home workers as well as employees in the office. Additionally, using the same software platform means being able to ...

the local resident on hold when they’re calling to see which day their trash will be collected or the town employee answering that question for the 10th time in an afternoon? Call centers in ...

But for die-hard fans, whether they're depressed that their team lost, or went too hard celebrating, a record number of employees have already planned to call out sick from work on Monday morning.