As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Medigap Life is one of the nation’s top insurance agencies that focuses on Medicare insurance products. Thousands of ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

LUV earnings call for the period ending December 31, 2024.

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

There's no doubt that this performance takes Benavidez's star even higher. After campaigning for a Canelo Alvarez fight that never materialized he's starting to blaze his own trail as a pound-for ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Conclave is a Focus title in North America. (Scroll down for scorecards by film and distributor.) Combined, Focus and parent studio Universal landed a leading 32 nominations as distributor for ...