As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Rebecca Smiley quit her job in college admissions to become a travel agent. She earned $77,000 last year and is on track to reaching six figures in 2025.

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

Your next job starts here. A woman captures a video of her colleagues during a hectic hour. Image: @kgodisoselwana Source: TikTok Call centre offices are often bustling with activity as agents handle ...

Netflix has released the first five minutes of The Night Agent season 2 They show Peter Sutherland running for his life when a mission goes wrong The hugely popular spy thriller returns on our ...

WASHINGTON – The leaders of the US Federal Bureau of Investigation (FBI) have warned that hackers who breached AT&T’s system in 2024 likely stole months of agents’ call and text logs ...

FBI leaders have warned that hackers who breached AT&T's system last year likely stole months of agents' call and text logs, prompting an urgent effort to safeguard confidential informants ...

The threat actors are believed to have gained access to months of agents' call and text logs, including metadata, although the content of calls and texts was not exposed. FBI officials, who later ...

FBI leaders have warned that hackers who breached AT&T’s system last year likely stole months of agents’ call and text logs, prompting an urgent effort to safeguard confidential informants ...