Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

CLAYTON COUNTY, Ga. — The TSA at Hartsfield-Jackson Atlanta International Airport had some of the worst couple of days on Tuesday and Wednesday with weather being the common denominator.

Here’s your guide to the full cast and characters in The Night Agent, the chart-topping political thriller series on Netflix from The Shield’s Shawn Ryan. Coming after the success of The ...

Copyright 2025 The Associated Press. All Rights Reserved. A U.S. Border Patrol agent who was killed in Vermont during a traffic stop near the Canadian border was a ...

Peter Sutherland is no longer manning the desk or picking up the phone. He is jumping into action as "The Night Agent" and headed to his first mission. Sutherland, played by Gabriel Basso ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

(CNN) — Federal agents are investigating after a US Border Patrol agent was shot and killed Monday afternoon on a highway in Vermont close to the US-Canadian border. In addition to the Border ...