Customers are on average about twice as likely to use self-service options on their next customer service journey if the option is recommended by a call center agent, according to a Gartner survey ...

A call center agent sustained wounds on his face and other parts of his body after his alleged former workmates stabbed him multiple times. The 29-year-old call center agent identified only as a ...

As India's digital transformation accelerates, Call Center Solutions for Small Businesses are becoming an indispensable tool for entrepreneurs looking to scale sustainably while offering fast ...

"NLP tools have the ability to act as a type of copilot for the call center agent as they listen to the conversation," Butler explains. "The NLP can detect changes in the caller's tone and ...

MANDAUE CITY — A 23-year-old call center agent died after his motorcycle collided with a firetruck en route to a massive residential fire in Sitio Talong, Barangay Paknaan on Sunday evening, March 23.

Disney+ has ordered “Call My Agent Berlin,” a German remake of the hit French series revolving around the world of talent agents. Directed by Boris Kunz, Laura Lackmann and Johann Buchholz ...

SC Training’s customizable course templates are also unique ... to provide real-time insights at an agent and team level. From there, I chose call center training software that helps managers ...

BACOLOD CITY – Police are investigating the death of a former call center agent whose body was found in Hacienda Nilo Lizares, Barangay Matab-ang, Talisay City, Negros Occidental on Sunday ...

Take Christopher Bautista, the 47-year-old call center agent who shared his AI recent experiences with Bloomberg. He watched in his last tech support role as AI took on more responsibility in ...

Incorporating AI into call center scheduling not only ensures optimal staffing levels and improved agent performance but ... creating standardized responses, templates, and scripts for various ...

How do you measure agent productivity in a call center? In a world where customer service can make or break a business, knowing how to measure your agents’ productivity is critical. In this module, we ...