Technology Use: Training on the use of call center software and tools to enhance productivity and service quality. Compliance and Security: Ensuring agents understand data protection laws and ...

From internal knowledge to call etiquette and system features like transferring and forwarding, call center agents need extensive ... s customizable course templates are also unique compared ...

Trump teases possible Putin meeting in Saudi Arabia; judge says Musk’s federal worker buyout plan can go ahead: Live - Trump ...

Meanwhile, president’s cabinet picks move forward with RFK Jr confirmed as health secretary, Kash Patel’s FBI director nomination heads to Senate vote, and Linda McMahon grilled on possible role overs ...

There is some cause for hope, as the low-budget thriller Don’t Let Go has exploded in popularity since its arrival on Netflix ...

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Taking a CoE approach to engaging with AI can greatly improve your chances of sustainable success over a long period of time.

IVR lets you send incoming calls to the right call center agents. In addition, you get local and toll-free numbers or if you prefer, you can port your existing phone numbers. There’s also an ...

The FBI has raised alarm that hackers who breached AT&T’s system last year may have stolen months of agents’ call and text logs, which could potentially lead to the identities of anonymous ...