Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

While many cloud call-center providers build customer relations ... Call recording comes as standard to help monitor agent results, and reporting is included to allow you to organize and analyze ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching opportunities - amplifying human decision-making without replacing it.

Cyber Acoustics invites attendees to experience the Agent Assist Solution in action at CCW Las Vegas 2025, June 9-12, at ...

Tonight, a sales agent at a call center was convicted under the Cyber Crime Bully Act for the offense of “us[ing] a computer system to disseminate a false statement with the intent to cause another ...

INGERSOLL, Ontario — Groupe Touchette's Tirecraft retail tire dealership chain has launched a bilingual AI Agent platform to ...