President Donald Trump has said his administration is targeting dangerous criminals, but attorneys working with those ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Michigan is already seeing attendance issues at schools after the Trump administration repealed long-standing rules barring ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

8x8 Work supports 23 different desk phones from brands such as Poly, Panasonic, and Yealink. The system even works with ATA ...

After Trump takes office, calls seeking help from immigration advocates surge, but others call their efforts “terrible.” ...

If you want to work at home taking calls or pledges, this ACD Direct review explains how you can do this for them. ACD D ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

CLAYTON COUNTY, Ga. — The TSA at Hartsfield-Jackson Atlanta International Airport had some of the worst couple of days on Tuesday and Wednesday with weather being the common denominator.

A day after software engineer Tibor Blaho shared evidence that ChatGPT’s Operator agent launch could come soon, The Information reports that this new AI tool will be released as soon as this week.