Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Will José Ramirez go down as the greatest Guardians player of all time? That and more in this week's MLB Roundtable.

The Cubs are the best team in the NL Central, but they have a future star at the AAA level in Kevin Alcantara who need to be ...

For decades, she was “the Goddess of South Florida radio.” Now Randi Rhodes is fighting a cancer battle, and she’s speaking ...

For a more unified experience, Zoom's enterprise clients in India can now integrate Contact Center with Zoom Phone.

Indian-origin man, Pranav Patel, was sentenced to 75 months in prison for laundering nearly USD 2 million from elderly ...

Database giant Oracle Corp.’s stock moved up more than 7% in extended trading today after reporting financial results that ...

The first day of Info-Tech LIVE 2025 in Las Vegas set the stage for transformative discussions on Exponential IT, IT process ...

A 27-year-old call center agent was killed in a hit-and-run incident in Barangay Singcang-Airport here on Tuesday, June ...

Talkdesk has been at the forefront of AI innovation since 2018, putting AI at the core of better customer experiences. Talkdesk CXA is built with inherent AI guardrails to mitigate hallucinations, ...

As Donald Trump revamps his promised nationwide crackdown on immigration, federal authorities are taking more aggressive ...