As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Many artificial intelligence experts and prognosticators agree that one of the biggest trends in the space this year is AI ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

BACOLOD CITY – Police are investigating the death of a former call center agent whose body was found in Hacienda Nilo Lizares, Barangay Matab-ang, Talisay City, Negros Occidental on Sunday ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

After Trump takes office, calls seeking help from immigration advocates surge, but others call their efforts “terrible.” ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

The Department of Migrant Workers (DMW) on Monday warned the public against a social media post offering fake call center agent jobs. DMW said the fake job offers claim these would send victims to ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Marquez says his call center introduced an “agent assist” about two years ago that listens to the conversation and helps agents collate information that could be useful to help resolve issues.

Quality control in call centers involves monitoring and evaluating the performance of agents to ensure they meet predetermined standards. It is crucial for several reasons: Customer Satisfaction ...

The Department of Tourism (DOT) has introduced Korean-speaking agents to provide support to Korean travelers. The service, ...