As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Marquez says his call center introduced an “agent assist” about two years ago that listens to the conversation and helps agents collate information that could be useful to help resolve issues.

The Department of Tourism (DOT) has introduced Korean-speaking agents to provide support to Korean travelers. The service, ...

New York City Mayor Eric Adams is facing backlash for directing school administrators to allow ICE agents into schools during ...

President Donald Trump has said his administration is targeting dangerous criminals, but attorneys working with those ...

Michigan is already seeing attendance issues at schools after the Trump administration repealed long-standing rules barring ...

Q3 2025 Earnings Call Transcript February 4, 2025 8×8, Inc. beats earnings expectations. Reported EPS is $0.11, expectations ...

The definition of ethnic cleansing is the mass expulsion or killing of members of an unwanted ethnic or religious group in a ...

This particular voyage for Radiance of the Seas started Feb. 1 and is scheduled to end on Saturday. The outbreak was reported ...

The arrest of two Cebuano BPO executives in the US in December lifts the lid on a ‘shadow industry in the Philippines’ ...

Q4 2024 Earnings Call Transcript February 4, 2025 Alphabet Inc. beats earnings expectations. Reported EPS is $2.15, ...

Trump drafts order to begin dismantling the Department of Education, seeking executive and congressional action to eliminate ...