TwistedSifter on MSN7d
Busybody Boss Told This Call Center Agent To Only Take Breaks When Told, But He Didn’t Know That Enforcing This Rule Would Affect The Business – And His Own Sch…
In this call center agent’s case, he only took breaks after his current call was over, but when his boss scolded him for not ...
CMS Wire1mon
Customer Service Crisis Management: Navigating Hurricanes, High Call Volumes
In this episode of CMSWire TV's Beyond the Call, CMSWire Editor-in-Chief Dom ... and AI-driven chat — to improve both customer and agent experiences. Amy also discusses the evolving role of ...