For years, disabled passengers have complained about Amtrak and its poor service — that it's too hard for them to ride the train. A new federal report looks at its efforts to get better.

For years, disabled passengers have complained about Amtrak and its poor service — that it's too hard for them to ride the train. A new federal report looks at its efforts to get better.

For years, disabled passengers have complained about Amtrak and its poor service — that it's too hard for them to ride the train. A new federal report looks at its efforts to get better.

Peter Saathoff-Harshfield and Aubrie Lee hold hands while in their accessible room on the California Zephyr Amtrak train. A new federal report says Amtrak is losing out on a market of disabled people ...

Peter Saathoff-Harshfield and Aubrie Lee hold hands while in their accessible room on the California Zephyr Amtrak train.