SUNNYVALE, Calif., June 03, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leader in AI knowledge platform for service, ...

Weiss Ratings, the nation's only independent bank safety rating agency, has released data today to challenge a decision by the FCC that radically loosens its screening standards for banks deemed ...

Service and support leaders will reexamine omnichannel strategies and leverage advancements in voice-enabled conversational AI to dramatically simplify the service experience." Organizations are ...

Enterprise software provider introduces agentic AI-powered marketing platform designed to deliver personalized customer ...

Robust fraud protection extends far beyond compliance requirements. Guarding against social engineering scams signifies a ...

Recap our transfers Q&A with reporters Simon Stone, Sami Mokbel, Alex Howell and Nick Mashiter, plus the latest on Rayan ...

Operational excellence is not just about improving productivity, but making sure to provide customers with the best service ...

Saudi Awwal Bank (SAB), one of the leading banks in the Kingdom of Saudi Arabia, has been awarded “Best Innovation in Operational Excellence” at the Operational Excellence Awards Middle East 2025, ...

SBI predicts a 50 bps repo rate cut by the Reserve Bank of India on June 6th, potentially totaling 100 bps over the easing ...

Burgan Bank recently participated in the IDC Kuwait CIO Summit 2025, held under the theme “Architecting an AI-Fueled Business ...

TELUS Digital announced it has acquired Gerent, a U.S.-based Salesforce-focused consultancy that delivers enterprise-scale ...