To help organizations move beyond outdated feedback tools, CallMiner has rolled out Outreach, an AI-based feedback platform.

GenAI success depends on strategic use, smart investments and strong governance—not just experimentation. The post How to ...

Cleo announces partnership with Paystand, a B2B payments solution provider working with retailers, manufacturers, ...

Newly appointed President of Global Customer Operations at ServiceNow, Paul Fipps, outlines why the vendor believes its ...

An agentic mesh is a way to turn fragmented agents into a connected, reliable, enterprise-grade ecosystem. It lets agents ...

CRM Playaz Paul Greenberg and Brent Leary are joined by industry leading analysts and influencers Rebecca Wettemann and Hyoun Park fo share our realtime, knee jerk reactions to the opening keynote of ...

The auto industry’s multibillion dollar integration problem finds its ‘Plaid Moment’ with the first unified platform for real ...

For many design firms, the constant flood of communication from vendors has produced its own logistical problems—here’s how ...

More than a month has passed since the Trump administration announced a new round of sweeping tariffs, setting off a wave of ...

In a world that’s rapidly automating and personalizing processes, having a dedicated tool for managing underwriting may be ...

From ChatGPT to Gemini, here's what each AI model trusts – and how strategic content earns visibility in generative search ...

AI will replace spreadsheets as the dominant method for utilization reporting and revenue forecasting by 2027.