From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Schmid will lead the Catastrophe Resiliency Council and the Insurance Research Council, while continuing as president of The ...

MOT Expert, the UK’s leading independent MOT training provider and total MOT protection partner, is marking its 10-year ...

Greg Genung is CEO and founder of Snowfire AI, a pioneer in AI signals and decision intelligence technology. There are two types of executives in this new era of AI. The first is an executive who's ...

How and why landscaper Brandon Rushing, of Northern Virginia, opted to go virtual-only for estimations and service calls.

Despite the world’s exuberance with artificial intelligence, here’s why I agree: As video calls pervade the workplace, it ...

In a decisive push for cleaner air, the Haryana government on Thursday presented a comprehensive action plan to tackle air ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

With a geographically spread-out workforce, Nate Byers of Calculated Wealth recognized the need to invest in defensive ...

After leading Luckru as CEO for five years, Ruslan Shagiakhmetov now serves as chief operating officer across five ...

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...