In order to grow profitably, your business needs a properly instituted Customer Relationship Management (CRM) program or you risk losing both existing customers and new opportunities. A CRM serves ...

In a modern day aggressive commercial enterprise environment, Customer Relationship Management (CRM) software performs an ...

Official websites use .mil A .mil website belongs to an official U.S. Department of Defense organization in the United States ...

The Key to Unlocking a True Companywide CRM Program It is easy to find hundreds of CRM implementations these days, but identifying the companies that have been able to use these implementations for ...

Microsoft is continuing to test its Microsoft-hosted CRM product, Dynamics CRM Live, through its second early-access release of the product. With Dynamics CRM Live, users can combine online ...

Business Challenges of CRM. The use of customer relationship management is commonplace in both business-to-consumer and business-to-business companies. BuyerZone, an online B2B lead generation ...

5) Measure more than 1 to 1. To quantify CRM’s incremental value, compare sales of a control group of customers that don’t receive your program with those who do.

McDonald's is preparing to launch a full-scale CRM program later this year or early next year — and it may just prove to be a great case study for when a CRM program costs more than it helps.

LinkedIn today announced its CRM Partner Program, a new initiative that enables its Sales Navigator solution to integrate with a number of leading CRM systems. Previously, the solution would simply ...

How to Import Contacts From Excel to CRM. One of the best ways for a business to keep track of communications with customers and potential customers is by using a Customer Relationship Manager ...

The key elements of CRM are: • Effective Communications • Teamwork/Leadership • Task Allocation • Critical Decision Making Classic Aviation Case Study In December of 1972, an Eastern ...