A CRM application, on paper at least, promises to replace all of these functions with a single, integrated system that lets information flow freely between different groups.

The debate and discussion about what defines Social CRM a.k.a. CRM 2.0 vs. its traditional parent has been going on for about 2 years pretty regularly and started, according to thought leader ...

In a simple SFA or CRM system, it’s obvious: you called them, or they called you. But in enterprise CRM, it’s tricky to identify exactly whom the interaction is with, and every new data source ...

Many of the best CRM software providers offer a free plan. For some, these plans can be a great way to test a platform before investing in a premium option. For others, a free CRM plan is all they ...

[HDMI] had 230 adopters but we were growing so rapidly that it was becoming too much for our CRM system, which was just multiple desktops using Excel and an Access database with two dedicated staffers ...

It's easy to think that CRM systems are "just a database," since they hold parametric and text data and handle it more or less transactionally. While parametric CRM data is the core of many a ...

What does Microsoft Dynamics CRM actually mean? Find out inside PCMag's comprehensive tech and computer-related encyclopedia.

CRM Definition and Solutions Despite the user community’s urgent calls for this or that functionality, CRM is still enterprise software that needs to be done with an architecture and a plan.

CRM Definition and Solutions When Should CS Take the Lead? Of course, the glib answer is "when they've got the budget and the motivation" - but that doesn't make for good business decisions.