Marketing Cloud Next offers actionable data, cross-departmental workflows, and AI agents embedded across the entire customer ...

As part of its digital development push, Finnair has recently begun using Salesforce Agentforce to offer customers a more ...

When it comes to using agentic AI for travel, I'm a tough sell. So Salesforce set me up with Engine, an early Agentforce ...

Discover how Adobe's GenAI automation engine transforms document-centric processes, streamlining workflows and enhancing decision-making across enterprises. Learn about the innovative features of ...

Verizon has implemented Google’s Gemini AI to support its customer service teams. Trained on roughly 15,000 internal ...

The integration of AI in sectors like banking and real estate is revolutionising operations, enhancing customer service, and ...

Indian companies are increasingly adopting SaaS and AI, making India a growing market for enterprise software solutions.

The upgraded Zoom Virtual Agent is built to meet the rising demand for fast, accurate, and seamless self-service across channels. In 2025, 85% of customer service leaders plan to explore or pilot ...