In collaboration towards Banner Health’s growth g. ... The self-service portal also has built-in drug comparison and provider look-up capabilities that further enrich and empower the member ...

With this key pillar in place, the team can further build out the knowledge base to expedite self-service resolution. The IT customer portal has been a big project for the city of Madison’s IT team.

One of the most promising trends in IT is the use of conversational AI to enhance the self-service portal experience. With conversational AI, users can ask questions and get instant responses.