Life Travel What travelers can do after a bad customer service call Jan. 15, 2024 at 6:00 am Updated Jan. 15, 2024 at 7:00 am ...

Instead, the New Jersey woman found a scam. While bad customer service is one thing, bogus customer service is becoming an increasingly common way for scammers to cash in on unsuspecting consumers.

Bad customer experiences could cost organizations throughout the world $3.7 trillion annually. That’s according to new research by the experience management company Qualtrics. This figure is up ...

To get started, consider this list of bad practices that could be derailing your company’s customer service efforts, courtesy of Rolling Stone Culture Council business leaders.

Findings from FM Outsource highlight a disconnect, with nearly half (42%) of UK consumers feeling that customer service is no longer a priority for businesses. This perception challenges retailers ...