Customer service is evolving quickly thanks to the power of artificial intelligence. To me, AI is not just a trend; it's redefining how businesses connect with customers.

NEW YORK (PIX11) — The MTA wants to hear from its riders and that means it is time for the spring customer service survey. Starting Thursday through May 3, you can go online and tell the MTA how ...

In the search for profitable organic growth, more and more companies are making major investments in optimizing the end-to-end customer experience – every aspect of how customers interact with ...