Across the customer service world, the advantages of self-service for companies and customers are clear. But the best way to drive customers to self-service is a lot murkier. For some, the thought was ...

AI should not replace human interaction—it should enhance it. Success lies in striking a balance between machine efficiency ...

At this juncture, “chatbot” has become common speak with customer service technology — a generic term used to describe just ...

San Diego-based Tealium introduces CloudStream, a unified solution that eliminates data duplication while connecting ...

SMBs can utilise AI to help make informed business decisions. Whether they are looking to optimise their pricing strategy, stock their inventory, budget for the upcoming period, or make hiring ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

The growing role of AI and social media is enabling autonomous decision-making, real-time adaptability, and goal-driven ...

"To ensure AI is used for good and does not exploit or alienate users, we need to ensure ethical considerations that focus on ...

Dynamics 365 + Power Platform unlock cloud transformation for businessIssued by Altron Digital Business and MicrosoftJohannesburg, 27 Jun 2025Redefining what’s possible. Microsoft Power Platform is ...

From improving how networks run to spotting problems before they happen and creating more personalised experiences for users, ...

In today’s hyper-connected world, customer experience has become a core differentiator across industries. The traditional standards of speed, convenience, and ...