According to Quantum Metric, 42% of consumers admit to being ruder to AI chatbots than they would be to human staff. This ...

Across the customer service world, the advantages of self-service for companies and customers are clear. But the best way to drive customers to self-service is a lot murkier. For some, the thought was ...

At this juncture, “chatbot” has become common speak with customer service technology — a generic term used to describe just ...

AI should not replace human interaction—it should enhance it. Success lies in striking a balance between machine efficiency ...

San Diego-based Tealium introduces CloudStream, a unified solution that eliminates data duplication while connecting ...

SMBs can utilise AI to help make informed business decisions. Whether they are looking to optimise their pricing strategy, stock their inventory, budget for the upcoming period, or make hiring ...

The growing role of AI and social media is enabling autonomous decision-making, real-time adaptability, and goal-driven ...

Dynamics 365 + Power Platform unlock cloud transformation for businessIssued by Altron Digital Business and MicrosoftJohannesburg, 27 Jun 2025Redefining what’s possible. Microsoft Power Platform is ...

To close the gap between AI ambition and reality, executives must focus on business value, disciplined engineering practices ...

"To ensure AI is used for good and does not exploit or alienate users, we need to ensure ethical considerations that focus on ...

A longstanding partnership between Infosys and one of the world’s leading travel technology platforms allows both to explore ...

Despite growing awareness, AI adoption among India’s MSMEs remains low due to gaps in digital readiness, integration, and skills. This story explores how small businesses can strategically harness AI ...