Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter. The Bank of England said it is considering setting up a “concierge service” to help foreign companies ...

For customer-facing experiences, however, the bank emphasizes custom engineering to differentiate its offerings. “Coming out of COVID, the importance of a seamless digital experience became ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...