Hotline volunteers fielded 99 calls, or about six a day, between Trump’s inauguration on Jan. 20 and Wednesday, according to ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

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Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

The nonprofit groups sued over the stoppage on Friday and the Justice Department on Sunday afternoon rescinded the stop-work ...

After Trump takes office, calls seeking help from immigration advocates surge, but others call their efforts “terrible.” ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Here are some secrets of 911 and how they might affect you. There isn't a central 911 call center for everyone. In fact, not every call center actually answers 911 calls directly. A 911 call center is ...

Do you want the Windows 11 Start menu on the left instead of the center position? Here's how to move it. When you purchase through links on our site, we may earn an affiliate commission.

The Division of Recreation has extended the operating days for warming centers through Wednesday, Jan. 22. or overnight shelter needs, the city asks that residents call 211 for assistance.

Outsourcing call center operations has become a common practice for businesses looking to improve efficiency and reduce costs. However, maintaining high-quality customer service in outsourced call ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...