ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.
I let ChatGPT’s new ‘agent’ manage my life. It spent $31 on a dozen eggs.
Operator, the new AI that can reach into the real world, wants to act like your personal intern. Here’s what it’s good at, ...
Lyft Partners with Amazon (AMZN) and Anthropic to Use AI for Customer Service
Ride-hailing company Lyft (LYFT) has partnered with Amazon (AMZN) and Anthropic, an AI startup backed by Alphabet (GOOGL), to ...
Lyft’s new AI customer assistant is powered by Anthropic’s Claude
Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both riders and drivers. It’s the first phase of a ...
Humanizing AI Agents: Emotion Detection And Empathy In Collaborative Workflows
AI agents are being trained to detect and respond to human emotions using natural language processing (NLP), voice analysis ...