Evaluating and training agents on handling difficult customers should be part of every call center QA program because the ...

Greetings TCPAWorld! Happy Monday! If you’ve ever been stuck shouting “representative or agent” or pressing zero repeatedly into the void of an automated system, this one’s for you.

Airlines editor Robert Silk spoke with Garboden, AA's chief customer officer, about its new product upgrades and ...

The charter and event reservations are the first opportunity to book cabins on the Amangati, which launches in 2027.