Evaluating and training agents on handling difficult customers should be part of every call center QA program because the ...

Greetings TCPAWorld! Happy Monday! If you’ve ever been stuck shouting “representative or agent” or pressing zero repeatedly into the void of an automated system, this one’s for you.

Airlines editor Robert Silk spoke with Garboden, AA's chief customer officer, about its new product upgrades and ...

True value lies in the process agent space. Not within 1-2 steps, but the entire 15-20 steps of a process with outcome ...

Aman Sardana's research leverages his FinTech architecture expertise to design secure payment intelligence, focusing on ...

OpenAI CEO Sam Altman recently spoke at a Federal Reserve conference in Washington, offering a blunt view of how artificial intelligence may reshape the world of work.

New research reveals 71% of customers prefer human agents over chatbots for customer service despite businesses investing billions in AI technology for efficiency.

The female US Secret Service agent was raised in upstate New York and is admired by her colleagues, The Post can reveal.

He said the customer service agent was helpful. “Everything seemed completely legit, and it was as far from legit as it could be,” Neal Howard said.

“I Googled for the customer service number for Roku, found it and called,” Neal Howard told Channel 2 consumer investigator Justin Gray. He said the customer service agent was helpful.

A half dozen Secret Service agents were punished for failures in connection with the attempted assassination of then-candidate President Donald Trump last year.

A Secret Service agent from President Trump's protective detail was suspended, along with several from the Pittsburgh field office, sources tell The Post.