A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

The countdown for the Visit USA Expo 2025 is on with a new marketplace-style format set to maximise guests time with over 60 ...

The Maximum Occupancy New Zealand Accommodation Industry Conference will make its return to Auckland on Wednesday, March 5, 2025, ...

Ride-hailing company Lyft (LYFT) has partnered with Amazon (AMZN) and Anthropic, an AI startup backed by Alphabet (GOOGL), to ...

Operator, the new AI that can reach into the real world, wants to act like your personal intern. Here’s what it’s good at, ...

For business owners, AI email assistants enable faster responses, prevent missed opportunities, and improve customer ...

He added, “Respondents cited factors such as proximity, speed, customer service, and cash availability as reasons for their choice. Many also noted that POS agents are more personable and ...

The best remaining free agents include 3B Alex Bregman, SP Nick Pivetta and OF Alex Verdugo. [Related: 2025 MLB free-agent rumors tracker; 2025 MLB free-agent rankings: Juan Soto leads top 30 ...

While the January transfer window is open and Premier League clubs are negotiating for new signings, they could still be on the lookout for free agents that could fill gaps in their squad.

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

Aman Rawat is a startup and VC reporter, covering everything from funding rounds to fund launches. When he's not writing, you’ll find him traveling to the mountains, sipping black coffee, and soaking ...