Initially, Einstein Service Agent will be deployed for customer service scenarios, with plans to expand to other Salesforce clouds in the future. While there are many vendors moving to enable ...

According to a report from Salesforce, 61 percent of customers would prefer to resolve their customer service problems without having to speak to a human agent, but many have been burned by shoddy ...

Generative AI is still prone to “hallucinate” and spit out false answers, so letting a bot run unmonitored in place of a real customer service agent could do lasting damage to a brand’s ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer ...

TORONTO--(BUSINESS WIRE)--Today Ada, the AI-native customer service automation company, announced a series of AI management and coaching capabilities that upskill its AI Agent and set businesses ...

Siena AI’s co-founders Andrei Negrau and Lisa Popovici believe the best of both worlds can happen — an AI customer service agent with the empathy of a human. They have been in the e-commerce ...

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the widely used customer relationship ... The HR Service agent is available ...

You need to turn your agents into super agents to meet those expectations. I used to work as a customer service agent. My first experience with customer service was entering tax-free orders at an ...

to create an interactive robotic customer service agent. The first unit will be piloted at the Tix4 kiosk inside Fashion Show Las Vegas. Tix4 has sold over 15 million tickets across its locations ...

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands ...

Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, New Jersey, to Tel Aviv, Israel, around Christmas ...