Now in its 20th year, Retail Week's annual definitive list of the industry's most inspiring bosses is live. Leaders from ...

Unfortunately, many Aldi checkout staff now feel it’s expected to face daily abuse, threats, and intimidation; imagine ...

It aims to reduce those big losses. Making it hard for item to be missed is logical. This happen during the scanning process.

Globally known as “The Customer Whisperer”, Hardcastle is one of the retail sector’s most trusted consumer behaviour experts, ...

The 14th Annual Customer Experience Strategies Summit is scheduled for May 28–29, 2025, in Toronto. The event will be held at the Sheraton Centre Toronto Hotel. This summit convenes CX and CS ...

There’s very little that can unite a group of strangers quite like complaining about gas prices. It’s the easiest conversation starter there is. People are either complaining about the price of gas, ...

As consumers increasingly embrace AI-powered tools — from generative AI platforms like ChatGPT to customer service chatbots — retailers are presented with an exciting opportunity to optimize the ...

There’s a new day that you should consider putting on your work calendar, and it’s fast approaching: Customer Experience Day. This calendar day, which arrives every year on May 15 ...

Delivering exceptional customer ... and EX strategies with Avaya Infinity™ platform’s intelligent orchestration here. White Paper How Agentic AI Is Rewriting the Rules of Customer Experience ...

In the CMSWire's State of Digital Customer Experience (DCX) 2025 report, customer experience teams reveal both their enthusiasm for generative AI and their real-world struggles to operationalize ...