Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Verizon has partnered with Google to revamp its My Verizon app with a Gemini AI-powered customer assistant. It is capable of quickly fixing complex issues without any intervention from a human ...

Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and ...

Decagon AI Inc., a startup that builds artificial intelligence-powered customer service agents for businesses, has closed on ...

The West Virginia Secretary of State’s Office has received international recognition for its AI-powered virtual assistant, ...

The toll road operator introduced a generative AI chatbot, built on Anthropic's Claude large language model, in August last year on is Linkt app and website. Linkt is where customers sign up for a ...

Instead of navigating the complex AI landscape alone, seek a trusted partner with expertise in AI and small business ...

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating small language models that are personalized to Verizon services and ...

Boats Group today announced the launch of its new Customer Support Agent, an internal AI-powered tool that helps the company's account management and support teams deliver faster, more consistent ...

Verizon is also training people in its “Customer Champion” teams to help customers resolve “complex issues” by leveraging Google’s Gemini and Cloud AI models, expanding the operating ...

Data platform provider introduces configurable customer identity matching technology that operates within existing data ...