Chatbot fatigue is real. When website visitors see a floating icon inviting them to chat with AI—even on the website of a brand they really like—it may bring back flashes of bad experiences chatting ...

Silverback AI Chatbot has announced the rollout of its AI Agents feature, a new capability designed to help businesses move ...

The communications, community engagement and compliance tech company has launched its first AI chatbot, and the company’s CEO ...

NatWest has signed a five-year deal with AWS and Accenture to unify and modernise its data systems using AI, aiming to ...

Here’s how the right AI can transform customer engagement: 1. Immediate, 24/7 Support. Unencumbered by business hours, AI chat can provide meaningful ways for people to interact with your ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in the company’s mission to help businesses manage customer interactions ...

Instead of a rule-based chatbot with limited capabilities, customer service AI agents can sift through the data and respond to customers, while human agents tackle more challenging cases with the ...

WhatsApp chatbots are intelligent assistants, handling initial conversations, qualifying prospects and booking appointments ...

Generative AI, a subset of the broader AI field, consists of machine learning systems that can produce content, insights, and ...