Additionally, AWS said that it was giving enterprises the chance to create new workflows for agents who use the Amazon Connect Agent Workspace to do daily tasks. “You can now also use Amazon ...

USB and HDMI ports enable users to connect the ... According to AWS, the device ships with an operating system, firmware and programs specifically developed for virtual desktop use cases.

The latest product, launching today, is Amazon Connect, a cloud-based contact center solution. AWS said it is based on the same tech that Amazon itself has built and uses in-house “to power ...

The Amazon Connect ... on agent performance across a range of agents over time. It’s important to note that contextual information is retained if the customer needs to talk to an agent. AWS ...

This year, Salesforce announced it will be offering AWS telephony and call transcription services with Amazon Connect as part of ... a specific solution to the agent,” Beyries said.

Amazon Web Services said it has launched Amazon Connect, a cloud contact center service. The move gets AWS more into the lucrative customer service market dominated by the likes of Salesforce ...