There is a surge of backlash against SSA’s escalating reliance on online identity proofing tools for routine transactions.

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

Kia is recalling more than 300,000 vehicles, according to the National Highway Traffic Safety Administration. For a full list ...

Beginning last week, the agency involuntarily reassigned 500 field office customer support representatives to handle calls to the 1-800 number indefinitely and without notice.

Commissioner Frank Bisignano defended the Trump administration's changes against Sen. Elizabeth Warren's claims of mismanagement in a new letter.

A handful of 2025 Porsche Macan 4 Electric crossovers are included in this new safety campaign due to an issue with their ...

The Social Security Administration (SSA) today announced substantial progress in service delivery outcomes resulting from ...

The fraud seems never-ending. Some consumers are complaining about ending up at fake customer service sites for Venmo after searching online for a phone number.

Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row ...

The recalls affect 201,149 Kia Telluride vehicles and 100,063 Kia K5 vehicles. In the Telluride models, the door belt molding ...

KANSAS CITY, Mo. — Evergy is warning customers to be vigilant after an increase in attempted scams this summer. Scammers are ...

The SSA is set to impose new requirements for phone-based customer service requests, potentially increasing the need to travel to an office.