Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

No matter the product, an organization's team is a good representation of customers. Here's how organizations can gain insights internally.

“Voice of the Customer” is a document that synthesizes Gartner Peer Insights® reviews into insights for buyers of technology and services. This aggregated peer perspective, along with the ...

From Otter to Zoom, voice AI is reshaping meetings, notes, and workflows. Discover how these tools are streamlining — or sneaking into — your workday.

today announced its recognition as a Customers’ Choice in the 2025 Gartner Peer Insights™ ‘Voice of the Customer’ for User Authentication report. CrowdStrike has the most 5-star ratings of ...

This year artificial intelligence appeared in forms ranging from a cat-eared delivery robot to a generated analytics ...

US-based communications company Twilio is helping utilities companies around the world optimise their customer service by using AI voice assistants ...

With faster, more accurate voice AI and surging sales, SoundHound is positioned to be a pure-play winner as voice AI goes ...

Voice and chat technologies driven by AI are revolutionizing the shopping experience, making it more seamless and ...

AUSTIN, Texas--(BUSINESS WIRE)-- CrowdStrike (NASDAQ: CRWD) today announced its recognition as a Customers’ Choice in the 2025 Gartner Peer Insights™ ‘Voice of the Customer’ for User ...

VTEX Recognized as Sole Vendor Named Customers’ Choice for the Second Year in a Row in the 2025 Gartner® Voice of the Customer for Digital Commerce The Gartner® report indicates 98% of VTEX ...

CrowdStrike (NASDAQ: CRWD) today announced its recognition as a Customers’ Choice in the 2025 Gartner Peer Insights™ ‘Voice of the Customer’ for Endpoint Protection Platforms report1. CrowdStrike has ...