About Rick: Rick Bloom is the President and CEO of Support.com. Rick’s leadership and commitment to operational excellence have established Support.com as the full spectrum leader in outsourced call ...

Anna has extensive experience in enhancing employee engagement and talent management within diverse North American enterprises. She is skilled in leveraging data-driven insights and critical thinking ...

Google offers its full-time employees working from home a supply of high-end instant Covid-19 tests. Meanwhile, the contract workers still coming into offices have to wait longer for results.

Accommodating new technology demands and fostering cross-functional work environments are top priorities as leaders reassess office spaces.

Social Setting In a Tuesday session Dave Stein, principal with Stein Consulting Group, shared results of a team collaboration "shootout" in which he compared top apps, and on Wednesday I hosted a ...

Preview this pair of sessions rounding up “boots on the ground” perspectives from professionals who have migrated their UCaaS or voice systems.

Explore the latest news and expert commentary by Mark J. Fletcher, ENP, brought to you by the Contributor of No Jitter ...

By applying AI and advanced analytics beyond the walls of the contact center, service organizations can get smarter about customer interactions.

There’s potential for great good with a decentralized Web – and great risk. Whether people consider the risk as they develop Web3 will determine whether it’s really great.

Cloud-based contact centers—especially those with artificial intelligence features—help enhance the interaction experience for constituents. Besides reducing or eliminating friction between the agents ...

A director of people analytics explains how to reinvent employee engagement through the use of opinion surveys.

Part one of this two-part article series covered the financial benefits available to businesses using a voice cost optimization service or considering the service. My conversation about voice cost ...