New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and deliver smart, personalized assistance.

ServiceNow CRM AI Agents orchestrates work across departments for seamless experiences across the entire customer lifecycle.

GoTo, a provider of cloud communications and IT, has added more than 100 features to GoTo Connect, combining omnichannel customer experience, artificial intelligence solutions, and streamlined ...

Algolia today introduced Smart Groups to give merchandisers and content managers greater control over how products are displayed across search results and category pages. It blends manual curation ...

ShopSight, a technology startup, has launched as a company with a platform powered by generative artificial intelligence to help companies connect with their audiences, aligning with changing customer ...

SugarCRM has integrated its sales-i solution with the Sugar Sell sales automation offering, guiding sellers to the opportunities that are hidden in plain sight.

First-party data ensures accurate information because it’s derived from observing real people and can only be obtained by purchasing through authorized sources. These real-people audience insights can ...

Less than a month out from PegaWorld 25, The Venerable Paul Greenberg and I, aka The CRM Playaz, have our annual pre-conference visit from Founder and CEO Alan Trefler. And we get a taste of what to ...

The on-again-off-again trade war and tariffs on foreign goods coming into the United States are not only sending shockwaves throughout the stock market. Socio-economic events once considered unlikely ...

With this integration, Treasure Data can extract data from Google Cloud's BigQuery, transform it using SQL or Python, and load it into Treasure Data for advanced analytics. Data from Treasure Data can ...

Along with being resource-intensive and costly, the FedRAMP approval process is lengthy as well. Approvals can take years in very extreme cases, though some companies on the lower end of the spectrum ...

I spent a few good minutes with Oracle CX Senior Vice President Rob Pinkerton during Oracle Analyst Summit to learn more about Oracle's approach to incorporating agentic and generative artificial ...