New year, new…set of enterprise initiatives. The low-hanging fruit of easy CX wins has been picked, but 2025 offers a silver lining for bold CX leaders. Industry players share their thoughts about ...

Different types of answering machine detection technologies include rule-based systems, machine learning algorithms, and hybrid approaches combining both methods. In the past 18 months artificial ...

AI is a tool to deepen human connection, not replace it. Support isn’t about technology for technology’s sake. It’s about creating meaningful, trust-driven interactions at scale. AI allows companies ...