Three times less expensive than Genesys or Odigo, LCL's new telephony software is causing a stir among the 12,000 advisers at the Crédit Agricole subsidiary. But LCL was voted customer service of the ...

Concentrix, Majorel, un chatbot développé avec TALKR.ai mais anémique, 650 agents de service client… ne suffisent pas parfois, à gérer une demande complexe. Un DRC efficace et expérimenté ont une ...

In its latest barometer, released yesterday for the SP2C, E/Y forgot Accenture, a long-established player active in BPO. And Swad...Accenture, which is taking over BNP's activities in Belgium, in a ...

A memorable visitor experience near Avignon. In Rochefort du Gard, the Bourdenet family and Jérôme offer silence and monk-like rooms. Reservations are not possible on Airbnb.

Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...

Le savoir-faire plus utile que le stock.Nous travaillons sous notre marque mais également en tant que sous-traitant pour de grandes marques de luxe, premium, que nous ne pouvons pas mentionner pour ...

Ex-cheminot à la SNCF, José Da Silva, le découvreur de Césaria Evora, vend son label à Sony Music France ...

Les chocs acoustiques sont l'amiante des centres d'appels, des call-centers, entendait on dans les années 2010. Les plateaux de la BNP, de Fidelia Assistance ont été touchés, tout comme ceux de CCA ...

Joseph Dureau, an engineer with degrees from Centrale and the LSE, has been CTO* of some famous companies. He is now a kitchen assistant and a graduate of La Source. Here's his life story and an ...

Nidal Afid and Didier Rus, key agents at Intelcia, during the deal with Accor.

«Ticket Z, planning des vendeurs, rentabilité du magasin à la 1/2 journée, je ne pourrais plus me passer d’ArcaneMag» ...

Cash Investigation into the call centres of La Banque Postale, where AI is used to rate telephone advisers. True/False.