The merger of Israeli tech firm NICE with Germany’s Cognigy has reignited fears of further automation in the customer service ...

Hello from the road! So contract law generally requires a party to manifest their assent to the terms of any agreement. That means while you cannot get away with saying “I didnt read the contract I ...

AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

Cognigy, an artificial intelligence company from Germany, has secured a nearly $1 billion price tag in a sale to NiCE.

NiCE's acquisition of Cognigy, a leader in conversational AI, signals a significant shift towards an AI-first approach in customer service.

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers ...

Operator: Good day, and welcome to the Bandwidth Inc. Second Quarter 2020 Earnings Conference Call. All participants will be in listen-only mode.

In addition to Citizens JMP, NICE also received a Buy from William Blair’s Arjun Bhatia in a report issued yesterday. However, on the same day, D.A. Davidson initiated coverage with a Hold rating on ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

This morning, the California Privacy Protection Agency (“CPPA”) announced a $55,400 administrative fine on Washington-based data broker Accurate Append, Inc. for failing to register and pay an annual ...

Freshfields is advising U.S. software group NiCE on the acquisition of German AI startup Cognigy, while Hengeler Mueller guides the founders in the $955 million transaction.

Imax on Monday announced that it would screen the winning films from Runway’s AI-generated film festival at some of its ...