The merger of Israeli tech firm NICE with Germany’s Cognigy has reignited fears of further automation in the customer service ...

Hello from the road! So contract law generally requires a party to manifest their assent to the terms of any agreement. That means while you cannot get away with saying “I didnt read the contract I ...

AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

Cognigy, an artificial intelligence company from Germany, has secured a nearly $1 billion price tag in a sale to NiCE.

Former Cybereason Chief Operating Officer Emmy Linder is new CEO at malware detection and response firm Stairwell, succeeding ...

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