News

From Chatbots To Workbots: Why NiCE’s AI Strategy Focuses On Execution
Moving beyond chatbots to digital workers that execute tasks. NICE's unveils Agentic AI and partnerships with AWS, ServiceNow ...
NiCE Announces CX Excellence Award Winners at Interactions 2025, Showcasing Powerful Results in AI-Driven Customer Service Automation
NiCE (Nasdaq: NICE) today announced the winners of the 2025 CX Excellence Awards, honoring organizations that are ...
NiCE Announces Elite Partners of the Year Awards at Interactions 2025, Driving Worldwide Acceleration of CX Automation
NiCE (Nasdaq: NICE) today announced the winners of the NiCE Elite Partners of the Year award at Interactions 2025, the industry’s largest customer experience event, taking place in Las Vegas. The ...
Fortinet strengthens Code-to-Cloud Security with CNAPP enhancements and launches expanded solution availability in AWS Marketplace
New Lacework FortiCNAPP innovations and expanded solution availability in AWS Marketplace accelerate full application life-cycle protection and threat detection and response. Fortinet®, the global ...
NiCE launches CXone Mpower Agents: enterprise-grade agentic AI agents built for CX to deliver automated fulfillment
Unlike one-dimensional artificial intelligence (AI) agents, Mpower Agents are uniquely built to work across the entire ...
destinationCRM.com19h
NiCE's Updated CX Mpower Technology Upgrades Unveiled at Interactions
CX Mpower Agents and integrations with AWS and Snowflake are among the highlighted innovations unveiled today.