Each customer brings the potential or repeat business, which is far more likely if they have a rewarding experience with your business. Listen to who they are, what they do, and what they need.

Delta Air Lines and Southwest Airlines received top marks in J.D. Power’s North American airlines customer satisfaction survey for 2024. The firm’s results, announced Wednesday, noted that ...

Chick-fil-A tops the ACSI report for a record 11th year, scoring highest in fast food customer satisfaction. See how other chains ranked in 2025.

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers.

Google's push into AI-driven search doesn't seem to have hurt customer satisfaction. Meanwhile, ads are problematic for social media users.

Customer satisfaction with US airlines dropped overall from 2024, per a ASCI travel survey. Southwest earned top honors, edging out Alaska Airlines this year.

Wegmans ranked near the top of the latest edition of a major nationwide customer satisfaction survey on retail. Wegmans had the second-highest customer satisfaction score among supermarkets in the ...

According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 — and three airlines reigned supreme.

Delta won the customer satisfaction survey in the premium economy segment for the third year in a row, followed by JetBlue and Alaska.

A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in ...

MiWay Customer Satisfaction Survey We want to hear from you – your feedback matters to us! MiWay has partnered with Experience Advisors (XA) to conduct the semi-annual Customer Satisfaction Survey, ...