Exotel, a leading customer engagement platform, has partnered with Medcare—one of the UAE’s premier healthcare providers—to ...

Exotel’s solution automates appointment reminders using intelligent call routing and multi-touch follow-ups, ensuring ...

While sentiment stays positive, 27% of APAC retailers cite customer loyalty as their biggest challenge, ahead of pricing ...

Discover how voice AI generators are powering better support and reducing friction in customer journeys. Learn from Twilio ...

Amperity, the leading AI-powered customer data cloud, today released its 2025 State of AI in Retail report, a new survey ...

Joyalukkas partners with Zoho Corporation for a digital transformation, implementing Zoho's Customer Experience Platform ...

Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services in China, today announced the official launch of new ...

The British multinational bank will leverage AI solutions from Alibaba Cloud to boost operational efficiency and elevate ...

Auto dealers today are under constant pressure to operate more efficiently, forecast more accurately, and make faster, ...

Judson Althoff, executive vice president and chief commercial officer at Microsoft, has highlighted how customers and ...

Reward, the global customer engagement and commerce media specialist, has unveiled new consumer spending insights revealing a ...

Loyalty is re-emerging as the new battleground for Asia Pacific (APAC) retailers, as brands shift from transactional tactics ...