When customers feel like they belong, relationships deepen, engagement increases and long-term value follows. Engagement is often reduced to a buzzword. But true engagement goes beyond likes or clicks ...

Industry veterans David Schlaegel and Justin Ramsey offer businesses a revolutionary platform to boost customer engagement ...

Joyalukkas partners with Zoho Corporation for a digital transformation, implementing Zoho's Customer Experience Platform ...

In this news, Joyalukkas partners with Zoho to unify global sales and service operations, enhancing customer experience ...

Auto dealers today are under constant pressure to operate more efficiently, forecast more accurately, and make faster, ...

Customer engagement training is as important as ethics and compliance training. Every employee plays a role in fostering relationships, safeguarding reputation and securing future opportunities.

While most companies say excellent customer engagement is crucial for success, only a small fraction say they have it. Here are four strategies to get there. According to Harvard Business Review ...

Shampa Bagchi is CTO and co-founder of ConvergeHub, a company that makes a small business CRM/customer engagement product - and a damned good one. She is also a thinker and writer who knows how ...

Customer engagement isn't only a digital "thing". It's got a lot more to it. Rich Toohey, Vice President of Marriott Rewards, speaks to us on what more there is.

“Customer engagement, like quality and innovation, must exist at each stage of the customer experience,” explains Fallon. Sales mindsets are also commonly misplaced.

A good customer engagement platform will give you tools to create a better customer experience with user-friendly options. You can design surveys with a 5-star scale, multiple-choice format, smiley or ...

In a study by the Business Marketing Association (BMA) and SPSS, 72% of B2B marketers rated customer engagement as a high priority…but 55% gave their organizations a grade of C or lower in ...