This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers ...

Cognigy, the global leader in AI-first customer service automation, today announced the launch of its Mastery Program, a new ...

Cognigy, an artificial intelligence company from Germany, has secured a nearly $1 billion price tag in a sale to NiCE.

NiCE's acquisition of Cognigy, a leader in conversational AI, signals a significant shift towards an AI-first approach in customer service.

AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

Today's Forbes CIO newsletter focuses on using the troves of unstructured enterprise data you have, applying AI to find ...

Former Cybereason Chief Operating Officer Emmy Linder is new CEO at malware detection and response firm Stairwell, succeeding ...

This summer, Texas Gov. Greg Abbott signed House Bill 149, the Responsible AI Governance Act. The business community worked ...

Hello from the road! So contract law generally requires a party to manifest their assent to the terms of any agreement. That means while you cannot get away with saying “I didnt read the contract I ...

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Corporate 3D avatars expected to rise dramatically due to significant growth in e-commerce, AI, and real-time rendering innovations.