Decades from now, when historians look back upon the first five years of the 2020s, two critical developments will stand out ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Finastra is a global financial software company that provides applications and marketplaces for banks, credit unions and ...

Twilio's stock surges nearly 15% after the company gives upbeat initial results and talks up its long-term opportunity The business of helping to facilitate customer communications is getting to ...

The business of helping to facilitate customer communications is getting to be a profitable one for Twilio Inc. — by one notable metric. Twilio TWLO just put new numbers behind its progress ...

For that reason, we are piloting a written feedback service. With your help ... and where you are in the writing process. For example, say you have written a first draft of an argument paper and have ...

Lesser-known IRS customer service phone numbers could help you skip the line or talk to a person faster. Plus, learn where you can get in-person help if you need it. Many, or all, of the products ...

School of English, Communication and Philosophy We offer a range of undergraduate and postgraduate degree programmes which combine the highest levels of traditional scholarship with innovative ...

In a world, where customers have more choices than ever before, providing superior customer service has never been as important as it is now. Taking this course will provide the attendee with a new ...