Reports of fliers pre-boarding in wheelchairs followed by miraculous recoveries upon arrival have become frequent complaints for regular Southwest customers.

Adaptable design now plays a direct role in shaping customer trust, especially in business-class cabins, where the ...

Depending on mobility and specific requirements, getting wheelchair assistance at the airport can suit a variety of needs and desired levels of assistance – but the process can still feel ...

The innovation is the shape. But with the shape comes a lot — including the ability to ensure wheelchair users can remain in their own mobility devices on board. So said Scott Savian, chief product ...

Southwest Airline passengers have “cracked a code” allowing them to subvert the travel provider’s boarding rules by claiming to need wheelchairs. A report on airline site View From the Wing ...

The brains of disabled people adjust to a wheelchair and treat it as an extension of their body, essentially replacing limbs that don't function properly anymore, new research suggests. The findings ...