Revenue and profit share brokerages are looking to differentiate themselves and shed the recruiting machine image in 2025.

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

The Department of Tourism (DOT) is expanding its Tourist Assistance Call Center (TACC) by adding Korean-speaking agents to ...

8x8 Work supports 23 different desk phones from brands such as Poly, Panasonic, and Yealink. The system even works with ATA ...

After Trump takes office, calls seeking help from immigration advocates surge, but others call their efforts “terrible.” ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Many artificial intelligence experts and prognosticators agree that one of the biggest trends in the space this year is AI ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

The rumor appeared to spread following an all-call sent to parents that encouraged them to update emergency contact ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...