The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

Starting February, tourists can seek assistance from Korean-speaking agents through the Department of Tourism's (DOT) ...

Revenue and profit share brokerages are looking to differentiate themselves and shed the recruiting machine image in 2025.

She was laid off and filed for unemployment four months ago, but still can’t get what she is owed. So who is entitled to unemployment?<a class="excerpt-read-more" href=" More ...

Valuation analysis suggests Zoom is severely undervalued, with a potential upside of more than 40%. Click here to find out ...

In the aftermath of the Luka Doncic-Anthony Davis deal, the entire NBA trade deadline has changed drastically. Here's the ...

Aimee Bock, who founded and was executive director of the defunct Twin Cities nonprofit, is facing trial along with Salim ...

Fay Vincent, who became an unexpected baseball commissioner in 1989 following the death of A. Bartlett Giamatti and then was forced out three years later by owners' intent on a labor confrontation ...

ICE agents descended on Complete Autowash Philly, taking seven undocumented workers to jail, the raid already seemed to be way in the rearview mirror. Half a dozen employees used towels and rags to ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

We still haven't found out whether the Kansas City Chiefs or Philadelphia Eagles will walk away with the Lombardi Trophy this season, but the tradewinds of the 2025 offseason are already blowing.

Dozens of cornhole players tried their luck to be number one today in an annual cornhole tournament. The Crime Victim Center ...